Job Insecurity dan Turnover Intention pada Driver Ojek Online

Authors

  • Grace Alpha Adeline Fakultas Psikologi - Universitas Katolik Widya Mandala Surabaya
  • Dicky Susilo Fakultas Psikologi - Universitas Katolik Widya Mandala Surabaya

DOI:

https://doi.org/10.33508/exp.v13i2.7677

Keywords:

turnover intention, job insecurity, driver ojek online

Abstract

Transportation app companies have algorithmic control systems that determine driver performance. Many online motorcycle taxi drivers are affected by these systems so that they feel threatened, uncertain, and powerless in their jobs. This situation causes psychological insecurity, commonly referred to as job insecurity. Job insecurity is one of the strongest predictors of turnover intention, a worker's desire to quit independently or change professions, which reflects an individual's desire to leave the organization but has not yet done so. Therefore, this study aims to determine the effect of job insecurity on turnover intention among online motorcycle taxi drivers in Surabaya and its surroundings. The research method used is quantitative with simple regression analysis techniques. The subjects involved in this study were 168 respondents obtained by an accidental sampling method. The results of the study show a positive effect of job insecurity on turnover intention, meaning that job insecurity can be used as a predictor of turnover intention. The results of the influence test show an effective contribution of 43.1% (p < 0.05), with the equation value Y = 11.494 + 0.782x. The value of this equation means that the turnover intention variable will experience a score increase of 0.782 for every 1 increase in the job insecurity variable score.

Downloads

Download data is not yet available.

References

Agung, M., & Yustine, T. (2020). Pengaruh kualitas layanan, citra perusahaan dan kepercayaan pada loyalitas konsumen. Jurnal Bisnis dan Akuntansi, 22(1), 13–24. http://jurnaltsm.id/index.php/JBA

Ajzen, I. (2014). The Influence of Attitudes on Behavior. https://www.researchgate.net/publication/264000974

Apsari, F. Y., & Wijaya, V. M. (2022). Work Engagement dengan Perceived Organizational Support pada Karyawan yang Melakukan Work From Home. Experientia: Jurnal Psikologi Indonesia, 10(1), 95-107. doi:https://doi.org/10.33508/exp.v10i1.3886

Arum, D. P., & Handari, R. S. (2020). Pengaruh Job Insecurity dan Kepuasan Kerja Terhadap Kinerja Melalui Turnover Intention Sebagai Variabel Mediasi (Studi Pada Driver PT. Gojek Indonesia Daerah Istimewa Yogyakarta).

Bothma, C. F. C., & Roodt, G. (2013a). The validation of the turnover intention scale. SA Journal of Human Resource Management, 11(1). https://doi.org/10.4102/sajhrm.v11i1.507

Brougham, D., & Haar, J. (2020). Technological disruption and employment: The influence on job insecurity and turnover intentions: A multi-country study. Technological Forecasting and Social Change, 161. https://doi.org/10.1016/j.techfore.2020.120276

Budiharjo, R. (2016). Good Corporate Governance Terhadap Return Saham denganProfitabilitas Sebagai Variabel Intervening dan Moderating(Studi Empiris Pada Perusahaan Peraih CGPI Yang Terdaftar di Bursa Efek IndonesiaTahun 2010-2012). 1(1), 163–194.

Elst, T. V., De Witte, H., & De Cuyper, N. (2014). The Job Insecurity Scale: A psychometric evaluation across five European countries. European Journal of Work and Organizational Psychology, 23(3), 364–380. https://doi.org/10.1080/1359432X.2012.745989

Firdasanti, A. Y., Khailany, A. D., Dzulkirom, N. A., Sitompul, T. M. P., & Savirani, A. (2021). Mahasiswa dan Gig Economy: Kerentanan Pekerja Sambilan (Freelance) di Kalangan Tenaga Kerja Terdidik. Jurnal PolGov, 3(1), 195–234. https://doi.org/10.22146/polgov.v3i1.2866

Greenhalgh, L., & Rosenblatt, Z. (2010). Evolution of research on job insecurity. International Studies of Management and Organization, 40(1), 6–19. https://doi.org/10.2753/IMO0020-8825400101

Ibnu Farhan, M. (2023). Online taxi bike drivers’ resistance to the loophole in labour laws. In Jurnal Kebijakan Publik (Vol. 14, Issue 1). https://jkp.ejournal.unri.ac.idhttps://jkp.ejournal.unri.ac.id

Ibrahim, I. D. K., Cahyadi, I., Sidharta, R. B. F. I., & Hermanto, A. (2021). Job Satisfaction Sebagai Mediasi dalam Peningkatan Turnover Intention Mitra Driver Gojek Area Kota Mataram Pasca Pandemi Covid-19. Jembatan: Jurnal Ilmiah Manajemen, 18(2), 81–94. https://doi.org/10.29259/jmbt.v18i2

Izzati, N. (2022). Disebut “mitra” tapi tak ada payung hukumnya: pekerja gig economy tidak terproteksi. https://theconversation.com/disebut-mitra-tapi-tak-ada-payung-hukumnya-pekerja-gig-economy-tidak-terproteksi-190464

Januartha, G. A., & Adnyani, D. (2019). Pengaruh job insecurity dan kepuasan kerja terhadap turnover intention pada karyawan hotel. E-Jurnal Manajemen, 8(2), 7548–7575.

Kamis, R. A., Sabuhari, R., & Kamal, M. (2021). Pengaruh lingkungan kerja, stres, dan beban kerja terhadap turnover intention karyawan. Cakrawala Management Business Journal, 4(1).

Keban, Y., Hernawan, A., & Novianto, A. (2021). Menyoal Kerja Layak dan Adil dalam Ekonomi Gig di Indonesia (Vol. 1). IGPA Press. https://www.researchgate.net/publication/356825520

Kristiyanto, T., & Khasanah, N. (2021). Pengaruh Beban Kerja, Job Insecurity dan Gaya Kepemimpinan Terhadap Turnover Intention (Studi Kasus pada Kurir J&T Express Cabang Kebumen). Jurnal Ilmiah Mahasiswa Manajemen, 3(3), 558–572. http://journal.stieputrabangsa.ac.id/index.php/jimmba/index

Kundi, Y. M., Aboramadan, M., Elhamalawi, E. M. I., & Shahid, S. (2020). Employee psychological well-being and job performance: exploring mediating and moderating mechanisms. International Journal of Organizational Analysis, 29(3), 736–754. https://doi.org/10.1108/IJOA-05-2020-2204

Lestari, B., & Wiradendi, C. (2023). The effect of Compensation, Job Insecurity, and Work Motivation to Turnover Intention on Drivers Online in Jakarta. International Journal of Current Economics & Business Ventures, 1(3), 354–374. https://scholarsnetwork.org/journal/index.php/ijeb

Lingmont, D. N. J., & Alexiou, A. (2020). The contingent effect of job automating technology awareness on perceived job insecurity: Exploring the moderating role of organizational culture. Technological Forecasting and Social Change, 161. https://doi.org/10.1016/j.techfore.2020.120302

Mobley, W. H. (2011). Pergantian Karyawan: Sebab Akibat dan Pengendaliannya (127th ed., Vol. 1). PPM Manajemen.

Mochamad, S., Noermijati, N., Fatchur, R., & Mugiono, M. (2021). Conceptualizing the Role of Organizational Performance in Indonesia. Journal of Asian Finance, 8(6), 1151–1160. https://doi.org/10.13106/jafeb.2021.vol8.no6.055

Monica, S., & Suliantoro, H. (2022). Penerapan Strategic Purchasing Melalui Peningkatan Kemampuan Personil dan Dampaknya Terhadap Kinerja Keuangan (Vol. 1). UNDIP PRESS Semarang. https://doi.org/10.XXXX/YY-YY/XXX

Norlander, P., Jukic, N., Varma, A., & Nestorov, S. (2021). The effects of technological supervision on gig workers: organizational control and motivation of Uber, taxi, and limousine drivers. International Journal of Human Resource Management, 32(19), 4053–4077. https://doi.org/10.1080/09585192.2020.1867614

Nurleni, S., Sunarya, E., & Z., F. M. (2020). Peran Job Insecurity dan Job Satisfaction terhadap Komitmen Organisasi. Journal of Management and Bussines (JOMB), 2(2), 226–235. https://doi.org/10.31539/jomb.v2i2.695

Nwafor, O., Ma, X., Hou, J. (Jove), & Johnson, N. (2022a). Online communities and discontinuance of information technology-enabled on-demand workers: Impacts of informal social interactions through dual commitments. International Journal of Information Management, 66. https://doi.org/10.1016/j.ijinfomgt.2022.102540

Polling Institute. (n.d.). Kenaikan Tarif Ojek Online di Mata Pengguna dan Pengemudi.

Priyono, A., & Tampubolon, S. (2023). Pengaruh Job Insecurity dan Beban Kerja terhadap Turnover Intention (Studi Kasus pada Karyawan Milenial dan Gen Z di Bank BJB Cabang Daan Mogot). Jurnal Manajemen Dan Bisnis Madani, 5(2), 15–33. https://journal.paramadina.ac.id/

Sabki, M. (2023). Benarkah Krisis Ojol Hantam Gojek-Grab? Ini Kata Para Driver. https://www.cnbcindonesia.com/tech/20230501141501-37-433445/benarkah-krisis-ojol-hantam-gojek-grab-ini-kata-para-driver

Santoso, M. A. A., & Susilo, D. (2025). Hubungan Psychological Capital dengan Work Engagement pada Generasi Z yang Bekerja di Bidang Food and Beverage. Experientia: Jurnal Psikologi Indonesia, 13(1), 51-68. doi:https://doi.org/10.33508/exp.v13i1.7263

Sari, H. (2022). Hasil Survei Kemenhub: Pendapatan Pengemudi Ojol Hampir Sama dengan Biaya Operasional. https://money.kompas.com/read/2022/10/09/191300426/hasil-survei-kemenhub--pendapatan-pengemudi-ojol-hampir-sama-dengan-biaya?page=all

Septiani, L. (2023). Gojek dan inDrive Masih Rekrut Driver Ojol, Kekurangan Ojek Online? . https://katadata.co.id/desysetyowati/digital/642edab72a8b3/gojek-dan-indrive-masih-rekrut-driver-ojol-kekurangan-ojek-online

Solehah, S., & Ratnasari, L. (2019). Pengaruh Gaya Kepemimpinan, Beban Kerja, Job Insecurity Terhadap Turnover Intention Karyawan PT. Federal Internasional Finance Cab Batam. DIMENSI, 8(2), 210–239.

Sverke, M., Låstad, L., Hellgren, J., Richter, A., & Näswall, K. (2019). A meta-analysis of job insecurity and employee performance: testing temporal aspects, rating source, welfare regime, and union density as moderators. In International Journal of Environmental Research and Public Health (Vol. 16, Issue 14). MDPI AG. https://doi.org/10.3390/ijerph16142536

Triyono, S., Wahyudi, I., Harahap, D. H., Studi, P., & Umum, P. (2020). Hubungan Job Insecurity dan Job Satisfaction pada Karyawan Outsourcing di PT.X. Jurnal Psikologi, 16(1), 25–35.

Wicaksono, R. S. (2020). Acta Psychologia Work Engagement sebagai Prediktor Turnover Intention pada Karyawan Generasi Millennial di PT Tri-Wall Indonesia. Acta Psychologia, 2(1), 55–62. http://journal.uny.ac.id/index.php/acta-psychologia

Wiener, M., Cram, W. A., & Benlian, A. (2023). Algorithmic control and gig workers: a legitimacy perspective of Uber drivers. European Journal of Information Systems, 32(3), 485–507. https://doi.org/10.1080/0960085X.2021.1977729

Wulandari, F. R., & Rizana, D. (2020). Pengaruh Job Insecurity dan Stres Kerja Terhadap Turnover Intention dengan Ketidakpuasan Kerja sebagai Variabel Intervening (Studi Pada Karyawan PT. MNC Sky Vision Tbk Kebumen). Jurnal Ilmiah Mahasiswa Manajemen, Bisnis Dan Akuntansi, 2(3), 323–330. http://journal.stieputrabangsa.ac.id/index.php/jimmba/index

Yati, R. (2021). KPPU Beberkan Daftar Masalah Driver Ojol dan Perusahaan Aplikator. https://ekonomi.bisnis.com/read/20211119/98/1468097/kppu-beberkan-daftar-masalah-driver-ojol-dan-perusahaan-aplikator

Downloads

Published

2025-12-23

Issue

Section

Artikel